Delighting customers in a service-based business is a daunting task – yet every business owner who desires to grow and excel in their business knows that they must improve this key metric. Some businesses call their department “Customer Success” as a reminder that it is not only about the transaction – but every person in the company needs to take part in delighting the customers – not simply delivering the product or service.

For Certified Public Accountants (CPAs) this has never been more true than during the challenging time of tax season. Imagine if you ran a restaurant, and there was a special day on the calendar – let’s call that April 15th. And let’s imagine that customers start lining up to be fed way back in January. You know that you have a great menu and you know that given enough time you can serve them well. But you also know that the closer to this special day you get, the more anxious the customers get. But the dilemma gets even worse, because more and more customers want your food on this special day – so you cannot always focus on quality, you have to scale up and serve 10x the customers that you normally do. Sometimes you have to serve 100x the customers! How can you do this easily, while keeping the quality of service high and focusing on the actual deliverables?

At SecureStatus – we believe that CPAs need to be experts in the areas that they are truly experts in! Taxes, Finances, Accounting, Deadlines. They are great here! So we help to solve one of the painful, but important tasks, of simply notifying the customers where their tax return is at in the complicated process of 1040 tax returns. It’s a time full of anxiety and stress – but with SecureStatus.com the staff has a powerful service that reaches out and taps the customer elegantly on the shoulder and lets them know their status. It’s that simple- messages come straight to the phone and have just the right detail so that the customers are kept up to date.

And the upside for the CPA office is that they get to focus on the important tasks – finding the best returns, double checking all of the calculations, and delivering quality results each and every time. We do all of this at a fraction of the cost of expensive receptionists and CPAs – we focus on the very narrow task of updating status for all customers.

Interested in saving a ton in overhead? Interested in improving the quality of your customer service? Want to make your clients happier? Use SecureStatus.co, a simple risk-free way to up your status game.

Reduce the April 15th Stress with One Simple Method